A number of experienced and dedicated teams are involved in delivering our excellent service levels, including:
Our Audit Team aims to drive compliance and best practise throughout the entire supply chain through an ongoing and rigorous programme of audits. They determine the suppliers’ compliance with contractual and legislative obligations and ensure our internal and external clients are presented with concise, relevant and practical findings and recommendations.
Our Safeguard Plus Team provides an enhanced scrutiny of all candidates placed by suppliers into high risk positions that allow contact with children or vulnerable adults. The team follows a systematic process to analyse each worker’s documentation, present the findings and allow our client’s hiring managers to make an informed decision on the level of risk. The team also scrutinises suppliers’ records to ensure maximum compliance is achieved.
Safeguarding is an optional paid for service. For more information on Safeguarding please contact us.
Our IT Development Team analyse, design, maintain and build software applications and packages for our Comensura.net technology platform. The team work to a development plan that involves gaining insights and feedback from our clients to ensure that Comensura.net remains at the forefront of vendor management systems.
Customer Service Centre
The Service Centre is the central 'off-line' point of contact for all clients and suppliers. The team’s mission and vision is to deliver quality of service and operational process excellence to all external and internal clients. The team also manages supplier enrolment and registration.
Our dedicated team of Relationship Managers work in partnership with our clients to ensure we achieve contractual standards and focus on continuous improvement across the course of each contract. Our Relationship Managers ensure our supply arrangements meet evolving client demand, provide training on Comensura.net, manage supplier quality standards as well as identifying and implementing new strategies with our clients.