The balanced scorecard: Rewarding performance

We objectively measure supplier performance using a balanced scorecard, underpinned by our vendor neutral ethos, to create a level playing field.

• We measure quality, pricing and effectiveness
• We provide regular feedback and benchmarks
• We enable robust forecasting and service improvement
• We promote or relegate suppliers based solely on performance

How is the scorecard compiled?

An individual balanced scorecard is compiled for each local supplier branch by:

• Client
• Job Category
• Location
• Tier

Benefits of the balanced scorecard

• Transparent
• Based on performance
• Better fulfillment levels
• Helps supplier improve service
• Open to new suppliers
• Client, skill set and region specific