Our Commitment to You

Customer service excellence is very important to us. It is central to the planning, resourcing, and delivery of all our programmes. We measure your satisfaction levels and then take whatever action may be necessary to make sure that you are happy with our service.

We are committed to making certain that you, as our customer, feel that you have experienced best practice customer service from Comensura.

We therefore aim to ensure that:

• We understand and respond to your needs and measure your levels of satisfaction with the service provided. Any issues are quickly addressed.
• At least 90% of all customer enquiries across the company are resolved at first contact
• Managers and staff adopt a continuous improvement attitude and approach to customer service
• Every contract should have a service specification, standards and procedures in place regarding customer service
• All staff are customer focused, courteous, competent, trained and committed to resolving enquiries as quickly as possible from customers in relation to the services provided by Comensura
• Our clients' Corporate Customer Service Strategy and standards are delivered